Customer Policy
Patient Health Through Responsible Distribution
The VISTAKON® Customer Policy is designed to promote patient health through the responsible and safe distribution of its contact lenses. VISTAKON® products will only be sold through qualified professionals and retailers that sell only to end users, based on a valid prescription, in compliance with all applicable laws and regulations regarding the sale and dispensing of contact lenses and the VISTAKON® Diagnostic Lens Policy set forth below.
VISTAKON® does not ship its products with labeling materials that permit them to be sold over the counter. Therefore, all qualified professionals and retailers, prior to delivery or shipment of the lenses to the consumer, must comply with all federal and state laws and statutory regulations regarding the sale or furnishing of contact lenses, including prescription verification laws.
Warranty
All VISTAKON® lenses are warranted against defects in materials and workmanship. If, after opening a factory-sealed blister pack, the lens is found to have a material or workmanship problem. VISTAKON® will replace the lens.
Contact the Customer Relations Department at 1-800-843-2020 to report problems.
Except for the expressed warranty stated above, VISTAKON® disclaims all warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. The expressed warranty and remedy provided are exclusive and in lieu of all other warranties and remedies by law.
Limitations
The above warranty and remedy extend only to the original purchasers from VISTAKON®, and VISTAKON® expressly denies the right of any other party to incur or assume on behalf of VISTAKON® for special, incidental or consequential damages arising from breach of warranty, breach of contract or any other legal theory; including, but not limited to, damages resulting from loss of profits or revenue, business injury, costs of substitute products or claims of customers.
Pricing
For pricing information, go to www.order.acuvue.com.
